VM Incidents
The IaaS Portal tracks incidents associated with each VM. Incidents are automatically created when a VM operation fails, times out, or encounters an infrastructure error. The VM Incidents page shows all incidents recorded against a specific VM, regardless of the operation that caused them.
To view incidents for a VM, log into the IaaS Portal at itportal.netapp.com and navigate to IaaS --> VM Management. Find your VM in the list, click on it to open the VM detail page, then click the Incidents button in the top-right area of the page.
Incidents table
The page displays a table of all incidents linked to the VM, sorted by creation time. The total incident count is shown in the table footer.
| Column | Description |
|---|---|
| Incident ID | The unique identifier for the incident. Click it to open the incident in the global Incidents view. |
| Severity | How critical the incident is (see Severity levels below). |
| Status | The current lifecycle state of the incident (see Incident statuses below). |
| Title | A short description of the incident. |
| Operation | The operation type that triggered the incident (for example, power_on, resize), if applicable. |
| Assigned To | The user currently assigned to the incident, if any. |
| Created | Date and time the incident was created. |
| Updated | Date and time the incident was last updated. |
The table is paginated. Use the page size selector and navigation controls at the bottom of the table to browse through incidents.
Severity levels
| Severity | Meaning |
|---|---|
| Critical | The issue has a severe impact and requires immediate attention. |
| High | The issue has significant impact and should be addressed urgently. |
| Medium | The issue has moderate impact and should be investigated. |
| Low | The issue has minimal impact and can be addressed in normal course. |
Incident statuses
| Status | Meaning |
|---|---|
| Open | The incident has been created and is awaiting action. |
| Acknowledged | The incident has been seen and acknowledged by an engineer. |
| Investigating | An engineer is actively investigating the cause. |
| Resolved | The root cause has been identified and the issue addressed. |
| Closed | The incident has been fully closed with no further action required. |
Navigating to incident details
Clicking an Incident ID in the table takes you to the global Incidents view, pre-filtered to that incident, where you can see full details including the error message, root cause, resolution notes, and any comments.
Click Back to VM in the top-right corner of the page to return to the VM detail page.